Question 1

How do I pay?

Accepted Answer

By UK bank transfer. At checkout we show our bank details and your order reference (it starts with KFT-). Send the total from your banking app using that reference, then upload a screenshot or PDF of the payment.

Question 2

Why do you ask for a screenshot of my payment?

Accepted Answer

It helps us match your payment to your order quickly. We still check the money has arrived in our account before dispatching. The screenshot is stored privately and deleted after 90 days.

Question 3

Is paying by bank transfer safe?

Accepted Answer

Yes. Only pay to the account shown at checkout and in our emails (account name KF TECH LTD). We will never ask you to pay to different bank details.

Question 4

When will my order be dispatched?

Accepted Answer

We'll dispatch as soon as your payment is confirmed – usually within 1 working day.

Question 5

How much is delivery and how long does it take?

Accepted Answer

Standard delivery is £3.99 (free on orders over £30.00): 2–4 working days after payment is confirmed. Express delivery is £6.99: Next working day after payment is confirmed. We deliver to UK addresses only.

Question 6

Can I return something?

Accepted Answer

Yes. You can cancel within 14 days of delivery for any reason and get a full refund. Faulty items are covered by your consumer rights and our warranty.

Question 7

Is there a warranty?

Accepted Answer

Yes, 12 months against manufacturing faults, in addition to your legal rights.

Question 8

Are the PS4 controllers official Sony products?

Accepted Answer

No. Our controllers are compatible with PS4 but are not made or endorsed by Sony.

Question 9

How do I contact you?

Accepted Answer

Email kftech2026@gmail.com or message us on WhatsApp +44 7453 351766. Please quote your order reference if you have one.

Frequently asked questions