Warranty

Every product we sell is covered by our 12-month warranty against manufacturing faults, from the date you receive it. This is in addition to your legal rights (see Returns & refunds). It doesn't replace them.

What's covered

• Faults in materials or manufacture that appear with normal use, such as a mouse button that stops working, a speaker that won't charge, or headphones with a dead side.

What isn't covered

• Accidental damage, drops, liquid damage or misuse.
• Normal wear and tear, such as worn ear cushions, scratches, or battery capacity reducing gradually over time.
• Items that have been opened, modified or repaired by someone else.
• Loss or theft.

How to claim

1. Email kftech2026@gmail.com or message us on WhatsApp (+44 7453 351766) with your order reference (starts with KFT-), the product, and a short description of the fault. A photo or video helps.
2. We'll reply with the next steps and, if needed, the returns address. For faulty items we cover the return postage.
3. We'll repair or replace the item. If we can't, we'll refund you.

If a replacement is out of stock, we'll offer a suitable alternative or a refund.