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KF TECH

Returns & refunds

This page explains your rights in plain English. It doesn't affect your statutory rights as a consumer.

Changed your mind? (14-day right to cancel)

Because you bought online, you have the legal right to cancel your order for any reason within 14 days of the day after you receive it.

How to cancel

  1. Tell us within the time above. Email kftech2026@gmail.com or message us on WhatsApp (+44 7453 351766) with your order reference (starts with KFT-) and the item(s) you're returning. We'll reply with the returns address.
  2. Send the item back within 14 days of telling us, in its original packaging if possible, with all accessories and paperwork.
  3. Keep proof of postage until your refund arrives.

Your refund

  • We refund the price of the item and the standard delivery cost you paid (if you chose Express, we refund the Standard price only).
  • We refund within 14 days of receiving the item back (or of you showing us proof that you've sent it), by bank transfer to the account you paid from.
  • Unless the item is faulty, you pay the cost of returning it.
  • You can unpack and try an item as you would in a shop. If it has been used more than that, or comes back damaged, we may reduce the refund to reflect the loss in value.

Exceptions: for hygiene reasons, sealed items such as in-ear earbuds or headsets can't be returned for change of mind if they've been unsealed after delivery, unless they're faulty.

Faulty, damaged or not as described

Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described. If it isn't:

  • Within 30 days of delivery you can reject it and get a full refund (including the delivery cost).
  • Within 6 months you can ask for a repair or replacement. If that isn't possible, or doesn't fix the problem, you can have a refund or a price reduction. In this period we assume the fault was there when it was delivered, unless we can show otherwise.
  • After 6 months you may still be entitled to a repair, replacement or partial refund (up to 6 years in England & Wales, 5 years in Scotland), but you may need to show the fault was there at delivery.

For faulty items we pay the return postage. Please contact us first with your order reference, a description of the problem and, if you can, a photo or short video. That helps us sort it out quickly.

Many items also come with our warranty, which is in addition to these rights.

Questions

Email kftech2026@gmail.com or message us on WhatsApp. We're happy to help.